FAQS

Frequently Asked Questions

Do I need an account to order?
No, you can check out as a guest. However, creating an account offers benefits like faster checkout, order tracking, and exclusive updates on new products and promotions.
How do I know my order was submitted successfully?
You’ll receive an email confirmation with your Order Number and purchase details.

What payment options do you accept?
We currently accept PayPal. Credit card payments will be available soon.
How do I pay with PayPal?
At checkout, click the “PayPal” button to be redirected to PayPal’s secure platform. Enter your details for fast processing.
Is my online order secure?
Yes! All credit card transactions are processed via SSL encryption, and your data is never stored on our servers.
Is it safe to use my credit card on your site?
Absolutely. We use an AES-256 encrypted payment gateway to protect your information.
Are there exchange rate fees?
All transactions are in USD. Your card issuer will convert the amount based on their daily exchange rate.

When will I receive my order?
Orders ship within 2 business days. Delivery takes 10-15 business days, depending on location and customs.
How do I track my order?
A tracking number will be emailed to you. Track your package at www.17track.net.
Which countries do you ship to?
We ship worldwide! If your country isn’t supported, we’ll notify you promptly. For details, email zenrelief@outlook.com.
What are your shipping rates?
We have a fixed shipping rate of $4.99 USD to all destinations worldwide for orders with value less than $25. It is free shipping for orders with value greater than $25.
What if my order is missing items or incorrect?
Email zenrelief@outlook.com with your Order # and proof (images under 1MB). We’ll reship the correct item for free—keep the wrong one as a gift!

Can I change my order after placing it?
Yes! Request changes by 11:00 pm (PDT) on the same day via zenrelief@outlook.com.
How do I update my shipping address?
Address changes must be requested by 11:00 pm (PDT) on the order date. Email zenrelief@outlook.com.
What is your return policy?
Visit our Return Policy page for details.
How do I return an item?
Contact us at zenrelief@outlook.com for instructions.

Is my personal information kept private?
Yes! We never share, rent, or sell your data without consent, except as required by law.

Need more help?
Contact our 24/7 customer support: zenrelief@outlook.com
We aim to respond within 24 hours.